No chatbot, no IVR, no app-and-pray. When you contact Here2Help, an actual person answers — within an hour during operating hours.
Within 48 hours
We're web-first and email-first. A real person reads every message and replies within two working days. For urgent bookings (discharge within 24 hours), put "URGENT" in your subject line.
For families, prospective bookings, general questions. We respond within a few hours during operating hours, otherwise same-day.
Dedicated line for hospital discharge planners, medical social workers, and clinical teams. Compliance pack on request.
For hackney drivers, care workers, and volunteers applying to become companions. Or use the application form directly.
If you came here looking for something specific, these might save you an email.